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OUR DELIVERY SERVICE
We understand that your carefully selected faux botanicals must be delivered in perfect condition, which is why we take so much care and attention when preparing your order. We pride ourselves on our customer service and aim to dispatch all orders promptly, subject to stock availability.
Standard Delivery is 2 to 5 days from the date of dispatch. Orders are processed the same or next working day depending upon the time of day it is received.
Please note, we are closed on public Bank Holidays, therefore any Next Day delivery requests received on a Bank Holiday will be processed the next working day, for delivery the following day.
Below you will find all of our delivery charges*.
*Please note, additional charges will apply for UK postcodes beginning with AB, DD, IV, KW, PA and PH along with Northern Ireland, Isle of Man and Channel Island addresses. This is due to courier surcharges determined by our couriers which are beyond our control.
Additional charges also apply to international orders.
UK DELIVERY |
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SERVICE
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DESCRIPTION |
CHARGE |
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Standard UK Delivery 2-5 Days |
Orders over £100 Goods will be sent via Royal Mail or courier service. *Exceptions apply. |
Free of Charge |
| Standard UK Delivery 2-5 Days |
Orders under £100 Goods will be sent via Royal Mail or courier service. *Exceptions apply. |
£4.95
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Next Day Service
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Order before 1pm
Monday to Thursday and we will dispatch your order for delivery next day. Goods will be sent via Next Day Courier Service. *Exceptions apply.
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£8.95
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Next Day Pre- 1pm Service
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Order before 1pm
Monday to Thursday and we will dispatch your order for delivery next day on a pre-1pm service. Goods will be sent via Next Day Courier Service. *Exceptions apply.
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£10.95
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Saturday Delivery
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Order before 1pm
Friday and we will dispatch your order for delivery next day. Goods will be sent via our Saturday Courier Service. *Exceptions apply.
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£13.95
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Large Items / Made to Order
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Delivery charges of large, heavy and made to order goods will be calculated according to its weight and dimensions.
Such items will be marked in the product description.
Due to the size and weight of some items, oversized and fragile items may be couriered on a pallet.
Please let us know in the comments section at the checkout if you are unable to receive a pallet.
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£50.00
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BFPO & Isle of Man
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Orders over £100 will be sent via Royal Mail or Courier Service.
Orders under £100 will be sent with Royal Mail or Courier Service. * Exceptions apply
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Free of charge
£4.95
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SERVICE EXCEPTIONS
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DESCRIPTION | CHARGE |
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AB, DD, IV, KW, PA, PH
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Medium sized parcel up to 1kg-order value up to £100 Medium sized parcel up to 1kg-order value over £100 1kg - 4kg 5kg - 20kgs Pallet for orders over 20kgs & Fragile pieces
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Free of Charge £5.95 £9.95 £25 £70
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DPD Courier, Royal Mail & myHermes
To ensure your order reaches you as efficiently as possible, we use DPD, myHermes or Royal Mail as our shipping handlers. In most cases, you will receive a tracking information to follow the delivery of your goods.
INTERNATIONAL ORDERS |
Goods sent overseas will be sent using either; DPD Courier, DHL Express or one of our trusted shipping couriers. All Zones 1-6 are charged according to weight and destination.
An order over 24kg will require you to call customer services on +44 (0) 208 123 5439 for a bespoke quote to process your order.
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ZONES
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COUNTRIES |
AIR RATE UP TO 1KG |
AIR RATE 1KG - 3KG |
ROAD RATE 3Kg - 24kg |
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