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OUR DELIVERY SERVICE

We understand that your carefully selected faux botanicals must be delivered in perfect condition, which is why we take so much care and attention when preparing your order. We pride ourselves on our customer service and aim to dispatch all orders promptly, subject to stock availability.

Standard Delivery is 2 to 5 days from the date of dispatch. Orders are processed the same or next working day depending upon the time of day it is received.

Please note, we are closed on public Bank Holidays, therefore any Next Day delivery requests received on a Bank Holiday will be processed the next working day, for delivery the following day.

Below you will find all of our delivery charges*.

*Please note, additional charges will apply for UK postcodes beginning with  AB, DD, IV, KW, PA and PH along with Northern Ireland, Isle of Man and Channel Island addresses. This is due to courier surcharges determined by our couriers which are beyond our control.

Additional charges also apply to international orders. 

  

 UK DELIVERY

 
 SERVICE

 DESCRIPTION

 CHARGE

Standard UK Delivery 2-5 Days

 

Orders over £100

Goods will be sent via Royal Mail or courier service. *Exceptions apply.

Free of Charge 

Standard UK Delivery 2-5 Days

  

Orders under £100

Goods will be sent via Royal Mail or courier service. *Exceptions apply.

£4.95 
Next Day Service
 Order before 1pm
Monday to Thursday and we will dispatch your order for delivery next day. Goods will be sent via Next Day Courier Service. *Exceptions apply.
 £8.95
 Next Day Pre- 1pm Service
Order before 1pm
Monday to Thursday and we will dispatch your order for delivery next day on a pre-1pm service. Goods will be sent via Next Day Courier Service. *Exceptions apply. 
 £10.95 
 Saturday Delivery
Order before 1pm 
Friday and we will dispatch your order for delivery next day. Goods will be sent via our Saturday Courier Service. *Exceptions apply.
£13.95 
 Large Items / Made to Order 
Delivery charges of large, heavy and made to order goods will be calculated according to its weight and dimensions.
Such items will be marked in the product description.
Due to the size and weight of some items, oversized and fragile items may be couriered on a pallet.
Please let us know in the comments section at the checkout if you are unable to receive a pallet.
 £50.00
BFPO & Isle of Man 
Orders over £100 will be sent via Royal Mail or Courier Service.
Orders under £100 will be sent with Royal Mail or Courier Service. * Exceptions apply
 
 Free of charge
£4.95
 
 
 
SERVICE EXCEPTIONS
  DESCRIPTION  CHARGE
AB, DD, IV, KW, PA, PH

Medium sized parcel up to 1kg-order value up to £100

Medium sized parcel up to 1kg-order value over £100

1kg - 4kg

5kg - 20kgs

Pallet for orders over 20kgs & Fragile pieces

 

Free of Charge

£5.95

£9.95

£25

£70

 

DPD Courier, Royal Mail & myHermes   

To ensure your order reaches you as efficiently as possible, we use DPD, myHermes or Royal Mail as our shipping handlers. In most cases, you will receive a tracking information to follow the delivery of your goods.

       

 INTERNATIONAL ORDERS

 

Goods sent overseas will be sent using either; DPD Courier, DHL Express or one of our trusted shipping couriers. All Zones 1-6 are charged according to weight and destination.

An order over 24kg will require you to call customer services  on +44 (0) 208 123 5439 for a bespoke quote to process your order.  

   

 

 

 ZONES

 

COUNTRIES 

AIR RATE UP TO 1KG 

 AIR RATE

1KG - 3KG

ROAD RATE

3Kg - 24kg